Utilize tools and courses and stay connected.

Getting Started

When EdReady is implemented at an institution, or across a district, state, or system, people typically assume specific roles, including:

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An EdReady Administrator is responsible for site setup, including definition of curricular Goals and Scopes and technical integrations. An EdReady Administrator is primarily responsible for ensuring EdReady is optimized for use at an institution, system, or state.

A hand-drawn illustration depicts a teacher standing in front of a classroom. Students are seen working at computers in the background.

Teacher or Instructor

An EdReady Teacher or Instructor uses EdReady in the classroom or as a supplementary learning resource. EdReady Teachers and Instructors are primarily responsible for supporting students.

EdReady for Adult Education

Honor every learner's unique know-how and empower them to master the math and English they need to meet their academic and career goals.

Support Options

NROC partners are entitled to a dedicated team of customer success specialists and technical support staff.

Help Center

You can find extensive documentation about EdReady, NROC courses, and HippoCampus in the Help Center.

HElp Center

If you need additional information or assistance, please review the support options below.

Office Hours

Drop in to connect with our customer success and technical support staff.

  • Monday: 9am PT / 12pm ET
  • Tuesday: 1pm PT / 4pm ET
  • Wednesday: 1pm PT / 4pm ET
  • Thursday: 1pm PT / 4pm ET
  • Friday: 9am PT / 12pm ET

(60-minute sessions) click here for holiday exceptions

Office Hours are not available on the following US holidays: New Year's Day, Martin Luther King Day, Presidents’ Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, New Year's Eve.

Bring your questions to our live call at the times listed above.

The URL to join the meeting is: https://us06web.zoom.us/j/84277983291

Join the meeting

Help with audio / visual issues

A conference call number is available during scheduled office hours to help those who have audio trouble or do not have access to a computer. For assistance joining the office hours call:

  • Use your microphone and speakers (VOIP) for audio. You will sound best (and be able to hear best) with a headset.
  • You can also call in using your telephone.

    Join by phone: (646) 931-3860 | Meeting ID: 842 7798 3291

    Alternatively, you can search for your local number.

NOTE: This is NOT a technical support number or call center for The NROC Project. You can reach technical support for NROC outside of the Office Hours times by submitting a support ticket.

Personal Appointments

Schedule an appointment to get one-on-one implementation support.

This option is for EdReady Site Administrators or Learning Management System Administrators.

Support Tickets

Support tickets are typically answered within a few hours, Monday – Friday, 9am to 5pm PT.

Anyone experiencing technical difficulties is welcome to submit a support ticket.

News for NROC Partners

Professional Development

The Info Session series below is comprised of 30-minute sessions that highlight NROC implementation best practices. These videos are appropriate for both people new to the community as well as long-time friends and power users.

Check out our complete professional development library for educational thought leadership, NROC case studies, and technical trends, tips, and tricks.

View All PD

NROC Ambassador Program

NROC Ambassadors share their implementation use cases, instructional best practices, efficacy stories, and technology wants to inform development priorities, fortify the NROC community, and grow student success. Become an Ambassador: showcase how you are effectively using NROC tools and courses via a case study, webinar, conference, workshop, social, special member events, and more. Tell us how you want to contribute.

We thank these members for centering learners and making NROC stronger.

2021 NROC Ambassadors

Babette Benken

Pioneer Award for Career Achievement

Susan Barbitta, North Carolina Community College System

Susan led a number of groundbreaking initiatives designed to improve student access and success. A statewide commitment to opening doors to college opportunity led the North Carolina Community College System to reconsider placement, focus on reducing the time and money spent on remediation, and offer just-in-time academic support. With an eye on improving college retention and completion, North Carolina's 58 community and technical colleges have implemented targeted math and English transitions courses, powerful co-requisite components to Gateway courses, and new high school bridge programs.

Susan’s leadership helped launch, scale, and sustain innovations that will continue to be refined in the years to come. She has generously shared lessons learned with the entire NROC community and beyond, and her commitment to students and supporting her colleagues will be an enduring legacy. In retirement, she'll dedicate her time to her nonprofit organization, Cake for Kids Cambodia.

Learn more about North Carolina's groundbreaking work.

Kentucky Skills U

Team Contributor of the Year

The team at Texas College Bridge, sponsored by the Texas Education Agency and coordinated by The Commit Partnership (under the leadership of Dr. Kristyn Edney and Timi Creekmore)

Texas College Bridge partnered with NROC to develop a personalized, adaptive learning platform (powered by EdReady) that guides 11th and 12th grade students through individualized, self-paced college preparation courses in math and English. Upon successful completion of the curricula, learners can earn credit for the college preparatory course as well as a CCMR indicator for A-F accountability.

Kristyn and Timi of The Commit Partnership have shared their work in national and regional conferences and webinars, and early efficacy data suggest that students who enrolled in Dallas College after successfully completing Texas College Bridge had a higher overall passing percentage than college students who did not participate in Texas College Bridge. We're grateful for the exemplary role Texas College Bridge has played in managing stakeholders across the state: teachers, leaders and learners.

Learn more about Texas College Bridge.

Henry Jackson

Ambassador of the Year

Amanda Beyer, Iowa’s Northwest Area Education Agency

Even before the pandemic, Amanda had been a trusted advisor for perspectives on different ways EdReady and NROC math and English resources might best serve districts. As a technology consultant at an educational service agency, she coaches teachers and works with school leaders to implement technologies that help institutions meet defined district objectives. Amanda has long been an NROC Ambassador, sharing her work at regional and national events and within our member community, and we're honored to call her a colleague and a friend.

Judy Lowe

Team of the Year

Ivy Tech Community College, Indiana

An extraordinary team worked tirelessly through an extraordinary time to scale Ivy Tech Community College's low-stakes, holistic placement pilot program to serve more than 45,000 students across 19 campuses in less than a year. Early results demonstrate their alternative to high-stakes placement is strengthening student achievement, and efficacy continues to be tracked across different demographic groups to better understand and refine the effort. 

Team Ivy Tech, led by Gwenn Eldridge, has generously shared their work in papers, webinars, and conferences, and across the NROC community. We hope their success paves the way for other states interested in scaling student-centered approaches to placement.

Read more about Ivy Tech's low-stakes, holistic placement model.